Kindness Counts

My family and I are still reeling from the sudden death of our beloved cat on Monday. He was 15 and an integral member of our family. He was always playful, affectionate and cute as a button. And we miss him terribly.
It was unexpected. Even though Calvin was “old,” he was active and vibrant and [...]

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Are we really listening to what our customers want?

On Friday at work, one of my coworkers and I were passing in the kitchen and we exchanged the usual “Hi, how are you?” Of course the answer we always expect is “Fine” or “Good, and you?” and we move on. This coworker jokingly asked me if I was going to wait around for the [...]

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Communication Is The Key To Happy Customers

I’m so angry at my son right now. He took my car last night to go to work (his is not running) on the terms that he’d be home by 7:00 am, so I can get my daughter to work and myself to work on time. It’s 8:05 and he won’t be home for at [...]

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Our Neighborhood Butcher and Great Customer Service

I just came home from food shopping. Sam’s Club, the supermarket, and finally, the neighborhood butcher, where we have been buying all of our meat and cold cuts for the past 11 years. And I’m always amazed at this little neighborhood store. It’s not a pretty shop; it’s in a strip mall that could definitely [...]

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